I decided to go online and order a few items from Cybermoon.com- well maybe more than a few items almost $200 worth on March 23rd, was told my order would ship out that week and they took my money, I had ordered a kit and they said: "As soon as the boxes come in, we will ship kits. We are expecting our boxes to arrive literally any day."

I waited 2 weeks and got nothing, emailed again got an email saying:

+++

Mon, Apr 7, 2008 at 3:27 AM
Greetings!

Thank you for letting us know your order failed to arrive. We will check
with the warehouse and, if your order hasn't already shipped, make sure it
gets out asap. If you ordered more than one item, please be aware your
order may arrive in more than one package.

If your order included runes, please remember that runes are not made until
they are ordered. That way, you receive runes that were made just for you.

If your order included an altar kit, please be aware that the boxes for the
altar kits are late arriving. We are expecting the boxes literally any day
and will ship the kits as soon as the boxes arrive. We haven't forgotten
about you.

Our apologies for any inconvenience this may have caused.


Blessings
Beth
****************************
CyberMoon Emporium
cybermoonemporium.com

****************************

Within 5 days of that email I got about $35 worth of my order, still missing arround $120 worth of product, not to count the $20 shipping fee. On top of that the OLOTA Anna Riva Oil that they sent me smells like nothing but Johnson & Johnson baby oil.

I have emailed and phoned them almost every day since and have not had once response. The 1 month anniversary of my order was the day that I promised them I'd go online and start spreading the word on what a horrible, fraudlant company they are.

I should have done my homework first though. Below is a list of complaints I found from others on:
www.complaintsboard.com/

Cybermoon Emporium (complaint)
Posted: 2008-03-08 by Keitha Shrremetis [send email]
Item order not received!
Ring was ordered on February 2, 2008. I have tried to contact at phone # 404-348-4477 as I had order the wrong ring size. But to this day I have not heard from them. I have left quiet a few messages and have tried to e-mail them, to no prevail. I will be contacting my credit card com, to ask...


cybermoon (complaint)
Posted: 2007-08-29 by jeanmarie Blache [send email]
Order never delivered
I placed an order in June 2007 for a charmed altar kit as a gift for a friend. My credit card was charged and no product was received. I have tried to contact CyberMoon but have gotten nowhere. Someone help resolve this matter. I am a single parent of two young daughters and can not afford to...



CyberMoon.com (complaint)
Posted: 2007-03-21 by Francine Conti [send email]
No product delivered!
I placed an order with CyberMoon.com on 2-1-07. I have called 2 XS and never received a call back and emailed them 4'XS with one email generating that their computers were down on 3-9-07. Still to this date no product delivered. I have asked them to credit my card back and cancel my order......



CyberMoon.com (complaint)
Posted: 2008-02-23 by Christina [send email]
ordered and paid online product never delivered
My mother placed an order with Cybermoon. com in Aug 2007 and never recieved the product, I ordered in Nov 2007 not knowing and still have not recieved any product either. Both her and I have left repeated emails and voicemails with no response to date. The entire websit is just a fraud, Both...

Consider yourself warned. If anyone knows who these ppl are or a better way to contact them and actually get some customer service please let me know!

Stephanie